Shipping & Returns

  • Duties and Taxes (DDU and DDP)

    At the time of writing this (29/08/18) the default postage options (unless otherwise stated) are DDU which means Delivered Duties Unpaid. This means that if your country charges duties and other taxes on the item you are purchasing, you will be required to pay these on receipt of your goods. Th...
  • How do I return my item?

    Returns If it's not what you expected, send it back!* My policy lasts 5 days from the date of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your purchase came with Free Postage I will ...
  • How long does your free shipping take?

    The quick answer is; anywhere between 3-12 days. The complicated answer is: Despatch/fulfilment Generally I aim to despatch your goods ASAP and within 72 hours of an order being received. Sometimes this is not possible due to the order coming in over a weekend. On other occasions there may be...
  • I don't see any tracking updates on my shipment

    Your delivery has a tracking number but it doesn't have any updates? In some cases your order may be shipped from my international warehousing based in Hong Kong. They use a direct injection postal service with Australia Post (AP) and many other international postage and courier services. This ...
  • Information on International Duties and Taxes

    Each country has their own rules and laws relating the collection of taxes from items purchased over the internet. Where I can I take the burden of this for you my international customers but in some cases it's just too damn hard. So... you're on your own. If you need more information on what to ...
  • Shipping Policy

    Despatch Timeframes: Generally I aim to despatch your goods ASAP and within 72 hours of an order being received. Sometimes this is not possible due to the order coming in over a weekend or it being a Pre-Order. If there are going to be any delays outside of the timelines stipulated above, I will...